Hospitality Coaching Resources

So you think you have got your act together and everything is running along nicely, then all of a sudden you take your hands off the wheel and you are

Plenty of Indians but “where are all the chiefs?” It is a breath of fresh air when you gain a new employee who is happy to take responsibility; better still

How Common Is Common Sense In The Hospitality Industry? Running a successful business means having effective restaurant management strategies in place. And as we’ve noted previously, waiter and waitress training

Its amazing how being stressed changes our personality and its usually for the worse, the sad thing is we can not avoid it while we are running a business and

I don’t know about you but every time I get one of those envelopes from the gas or electricity company I get the shudders. I know for a fact that

Looking for the perfect employee is like searching for the Holy Grail; you will more than likely never find it. Having said that you can find very good employees and

Introducing new staff to the team. If you are running a restaurant or café I am sure you know what it’s like to have staff members who just don’t seem

What’s so special about “Specials”? All restaurants and cafes have a great opportunity to use specials as a marketing tool to sell more of a certain product in their business.

Why write a business plan for your restaurant or cafe? Writing a restaurant business plan is an invaluable part of building your business. It’s about gathering information that will serve

A poorly skilled employee can become an asset with some simple training. Here is one of the most important hospitality training tips there is: Train your staff to be multi-skilled.

So you think you have got your act together and everything is running along nicely, then all of a sudden you take your hands off the wheel and you are

It may sound like a cliche but customer service in restaurants and cafes is where the buck stops. And it’s a mistake to think that it’s only waiting staff that